100% free online railroad dating

Please note that promotional Passes are generally not eligible for refunds or exchanges unless specifically stated otherwise in the promotional offer.

Paper Pass
When you’ve purchased your a paper Pass on this website, there are two instances in which you’re eligible for a refund:

1. You return your non-promotional Pass to us unused and not yet activated within one year from the issue date printed on the Pass. Or, you return your pre-activated Pass BEFORE the first day of validity, which is the start date you chose during the order process. In both cases, you’ll get an 85% refund on your Pass, while 15% is retained as cancellation charges. The refund is based only on the costs of your Pass, excluding costs for shipping and Pass Protection.
   
   
2. Your Pass wasn’t delivered to you on or before the estimated delivery time with Premium Shipping. If this is proven to us, you’ll get a 100% refund upon return of your Pass to the address shown during the refund request in your Eurail account, including costs for shipping and Pass Protection.

You can’t get a refund for a paper Pass that was lost or stolen, unless you have purchased Pass Protection in advance. When you file your claim with us for loss or theft, we will ask you to provide documents such as a replacement Pass or tickets, a police report and a copy of the airline tickets to and from Europe.

A refund for a Pass returned to us after the first day of validity requires the Pass to be marked ‘NOT USED’ by railway personnel, BEFORE the first date of validity with a signature and a dated stamp of the station / ticket office. You need to send us your Pass within one year after the issue date of the Pass.  

We are not able to renew your paper Pass or issue a duplicate Pass for you. If you want to change your Pass validity or other details on your paper Pass, you have to apply for an exchange. How to exchange a Eurail Pass is explained further below.

Mobile Pass

Refunds and exchanges for standard, non-promotional* mobile Passes, purchased on this website, can be granted if requested (via your account in our website) within one year from the issue date and before the first day of validity of the Pass. Refund requests of mobile Passes can only be granted for unused, non-promotional Passes. Promotional Passes or Passes that have been (partially) used, cannot be refunded.

You will get an 85% refund** on your Pass, while 15% is retained as cancellation charges.

*Certain promotional Passes are refundable and exchangeable similar to regular, non-promotional Passes. The ability to refund or exchange a promotional Pass will be specifically stated in the promotional offer.
** In case Plus was purchased together with the Pass, a 100% refund will be granted. Costs for Plus are non-refundable.